Nantucketer.com Help Page

Welcome to the Nantucketer.com Help section of our site.
If your answer is not found below please send us an e-mail.
We are not happy, until you are happy.

Nantuckets Brant Point by Pat Scott

Is it safe to use my credit card?

What if I do not want to use my credit card?

What about my privacy?

How can I contact Nantucketer.com?

How much is Shipping and Handling?

How do I return something?

What are my payment options?

Does Nantucketer.com accept international orders?

Can we link to Nantucketer.com?

Is it safe to use my credit card?
Our web site is very secure. Nantucketer.com has created a web site that offers the highest quality and greatest security for your surfing and shopping needs. We strive to offer you, our valued customers, the very best service and convenience the World Wide Web can provide. We feel we have accomplished this by partnering with the very best in the industry.

Our Secure on-line credit card transactions are preformed by the worlds largest credit card service, Authorize Net. They use the latest technologies to guarantee your credit card transactions are processed.

What if I do not want to use my credit card?
We offer our sophisticated transaction processing system to all customers, however some are still hesitant to use this technology. We understand and want you to feel comfortable, so we offer credit card transactions via the telephone. Just call us during our normal business hours and we will begin processing your order immediately. Call 203-788-1388

What about my privacy?
At no time will Nantucketer.com ever sell your personal information to another party. We want you to come back and order from us again. No one will ever know you are our customer. It's our little secret!

How can I contact Nantucketer.com?
Call us during normal business hours. Someone in customer service will answer your call. If they are busy on another call, just leave us a voice mail and we will return your call promptly.

How much is Shipping and Handling?
Shipping and Handling is calculated at the time of checkout.

How do I return something?
We understand concerns you may have regarding online purchases as the images and colors shown may vary on different computers.

If for any reason you are dissatisfied with your order, you may return it within 10 days of receipt for an exchange or refund. Upon receipt of your return (with prior approval), we will refund you the price of your purchase in the same manner as it was paid for, either credit card or check (not including the cost of the initial shipping).

Any merchandise returned after the 10-day grace period will be subject to review.
Returned merchandise will not be accepted without prior approval.

All orders should be returned in original packaging to:
Nantucketer
198 George Washington Hwy
Ridgefield, CT 06877

For returns, please follow these instructions:
(1) You must contact us via e-mail (service@nantucketer.com) for authorization before returning any items:
(2) Shipping costs for the returning of products are the responsibility of the customer.
(3) We cannot accept returns on items that have been damaged or soiled.

What are my payment options?
You have several payment options. You can use our secure on-line credit card authorization. You can call at 877-222-7658 and use your credit card. Or, you can send us a check/money order via the mail. If you have any questions, just give us a call during normal business hours.

Does Nantucketer.com accept international orders?
Yes, we do accept international orders. All international orders are shipped when payment is received. International customers please call us at 203-788-1388 to get your shipping and handling costs. Once we receive a check or money order, we will ship your merchandise.

Can we link to Nantucketer.com?
Yes, you can create a link to Nantucketer.com. Please link to our home page which is located at http://www.nantucketer.com You can also select one of these images to create a link.